We Deserve It


Every Team Deserves a Great Manager

Gallup insists that organizations should demand that every team in their workforce have a great manager. Engagement happens at the local level with managers developing and maintaining a great workplace culture. Gallup estimates that managers account for at least 70% of variance in employee engagement scores across business units. Teams are made up of people with diverse needs related to morale, motivation, and clarity which leads to variable performance. Only great managers can maximize them.

Gallup finds that great managers have the following talents:

  • They motivate each employee and engage them with a compelling mission & vision
  • They have the assertiveness to drive outcomes and overcome adversity and resistance
  • They create a culture of clear accountability
  • They build relationships that create trust, open communication, and transparency
  • They make decisions based on productivity, not politics

Great managers are scarce and the talent required to be one is rare. Gallup’s research reveals that about one in ten people have the innate talent to manage. While many possess some key traits, few have the rare mix of skills necessary to lead a team to excellence, significantly improving organizational performance. Because the role of manager is one of great influence and responsibility, there is a critical need for tools and support for success. If you want to improve employee engagement, customer satisfaction, and success – manager performance is the key.

Here are three things you can do today to maximize your managerial effectiveness:

  1. Create a feedback system to find out how you are doing from peers and team members
  2. Outline your development goals.  Write them down.  Be specific and include dates
  3. Find an experienced mentor to provide a safe place to learn, ask questions, and receive coaching

Erin Wixson, Senior Organizational Consultant


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